Our Terms
Here’s a revised FAQ page reflecting your updated payment policy with deposits and staged payments:
Frequently Asked Questions (FAQ)
Welcome to Marcia Pace Interior Design Services! Below are answers to some of the most commonly asked questions about our services, policies, and processes. If you have a question that isn’t covered here, please don’t hesitate to get in touch with us.
1. What services do you offer?
We provide a full range of interior design services, including:
- Initial consultations to understand your space, style preferences, and functional needs.
- Custom design plans tailored to your taste and budget.
- Sourcing and procurement of furnishings, materials, and décor items.
- Styling and setup to transform your space into your dream design.
2. How does the design process work?
Our process is straightforward and includes the following steps:
- Consultation: We meet with you to understand your vision, goals, and budget.
- Design Proposal: We create a customized plan with design concepts, mood boards, and product recommendations.
- Approval: Once you approve the design, we proceed with sourcing and implementation.
- Final Touches: We style and complete your space to ensure it meets your expectations.
3. What are your payment terms?
We require a deposit upfront to begin work, with the remaining payments made in stages as the project progresses. Payment stages typically include:
- Stage 1: Deposit before the project begins (to secure your booking and cover initial design work).
- Stage 2: Payment before the procurement of furnishings and materials.
- Stage 3: Final payment before project completion.
We will provide a clear payment schedule during the consultation.
4. Do you offer refunds?
No, we do not offer refunds under any circumstances. Please review our Terms of Service before making any payments.
5. How long does a project take?
The timeline for your project will depend on its size and complexity. On average:
- Smaller projects may take 2–4 weeks.
- Larger projects, such as full-room or multi-room designs, may take 6–12 weeks or more.
We will provide an estimated timeline during the consultation phase.
6. Can I request changes after the design is finalized?
Once the design is approved, changes can only be made upon written request. Additional fees may apply, and changes are subject to feasibility within the agreed timeline.
7. Do you work with contractors?
Yes, we collaborate with skilled contractors, tradespeople, and suppliers to ensure your project is completed to a high standard. If you already have preferred contractors, we are happy to coordinate with them.
8. What happens if there are delays in the project?
Delays can sometimes occur due to supplier issues, unexpected site conditions, or other unforeseen circumstances. We will keep you updated throughout the process and work to resolve any delays as efficiently as possible.
9. Can you work within my budget?
Yes! During the consultation, we’ll discuss your budget in detail and tailor our design recommendations to fit your financial requirements. We are transparent about pricing and aim to provide value at every step.
10. Will you handle purchasing and deliveries?
Yes, we can manage the sourcing, purchasing, and delivery of all furnishings and materials. This ensures that everything arrives on time and aligns with the approved design. Additional fees for procurement may apply.
11. How can I book a consultation?
Booking a consultation is simple! You can:
- Email us at [email protected]
- Call us at +44 7448643156
- Fill out the contact form on our website.
12. What if I don’t know my style?
No problem! We’re here to guide you. During the consultation, we’ll explore your preferences, provide inspiration, and help you discover a style that suits you. Our goal is to create a space you’ll love.
13. Do you work on commercial projects?
Yes, we offer interior design services for commercial spaces such as offices, retail spaces, and hospitality venues. Please contact us to discuss your specific project needs.
If you have additional questions, feel free to reach out to us. We’re excited to help you create a stunning, personalized space!
Contact Us:
Email: [email protected]